At Magellan Asset Management Limited (“Magellan”) your feedback is important to us.
What to do if you have a complaint:
Magellan is committed to providing investors with the best possible service. If at any time you are dissatisfied with a service provided by Magellan, please contact us so we can work towards a resolution.
How to make a complaint:
Magellan accepts all complaints made orally or in writing, formally or informally.
Keeping you informed:
We will keep you informed at regular intervals about the progress of our investigations and response.
Still not satisfied?
Magellan is a member of the Australian Financial Complaints Authority (“AFCA”). If an issue has not been resolved to your satisfaction, you can lodge a complaint with AFCA. AFCA provides fair and independent financial services complaint resolution that is free to consumers.
Telephone: 1800 931 678 (free call)
In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001